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Free shipping in Mexico
At Sophie Simone Designs every design is unique. Therefore, we do not accept returns. (see terms)
- Free Shipping: Enjoy free shipping across Mexico.
- Return Policy: Returns and exchanges must be made within 3 days of delivery.
- Return Shipping: Return shipping costs are the customer's responsibility.
- Refund Process: Refunds processed within 20 working days after approval.
- Sale Items: Sale items are non-refundable.
- Exchanges: Exchanges are only for defective, damaged, or incorrect items.
- Protect from sharp blows, scratches, and chemicals.
- Store separately in a soft-lined box or pouch.
- Clean regularly with professional products; follow instructions.
- Avoid swimming, sports activities, and harsh chemicals.
- Contact us for replating of gold-plated items.