Exchanges We offer exchanges within 15 calendar days of purchase.

To start an exchange, reach out at info@sophiesimonedesigns.com or via WhatsApp before sending anything back. We'll guide you through the process.

The piece must be unused, unworn, and in its original condition. We reserve the right to decline an exchange if the item shows signs of wear, alteration, or damage.

Exchanges apply toward items of equal or greater value. Any difference in price is covered by the customer. Return shipping is the customer's responsibility. We recommend using a tracked and insured service; we cannot be responsible for packages lost in transit.

Once your exchange is confirmed, your new piece ships with a tracking number and you'll be notified by email.

Sale items are final sale and not eligible for exchange.